1. Grievance Redressal Mechanism
In accordance with the Information Technology Act, Consumer Protection Act, and applicable E-Commerce Rules, Enteya provides a structured framework for addressing customer complaints, order discrepancies, or privacy concerns.
Notice: Formal business registration and designated Grievance Officer details will be updated on this page as formal entity registration is finalized. Currently, all customer grievances are handled directly by our senior customer support desk.
2. Contact Details
Brand Name:
Enteya
Grievance Desk:
Senior Customer Escalation Desk
Support Email:
WhatsApp / Phone:
+91 85904 10500
Operating Hours:
Monday – Saturday, 10:00 AM – 7:00 PM IST
Office Address:
Business address details will be updated once legal registration is finalized.
3. Response & Resolution Timelines
- Acknowledgement: Every grievance request is acknowledged within 48 hours of receipt via email or WhatsApp ticket.
- Resolution: We aim to investigate and resolve all legitimate consumer grievances within 15 working days from receipt.
4. How to Submit a Grievance
To register a formal grievance, email contact@enteya.com with the subject line "GRIEVANCE: Order #[Your Order Number]" and provide a detailed description of the issue along with any relevant photos or order receipts.